Privacy policy

Last updated: 29-09-26

This Privacy Policy explains how ("Nuzzlure", "we", "us") collects, uses and protects your personal information when you visit nuzzlure.com or buy from us.

1. Information We Collect

Information you give us

  • Order details: name, email, phone number, shipping and billing address.
  • Payment information: processed securely by our payment providers (such as Shopify Payments or PayPal). We never see or store your full card details.
  • Customer support: anything you share when you email us at support@nuzzlure.com, such as your order number or information about your dog.
  • Reviews: your name, rating, comments and any photos you choose to submit.
  • Newsletter: your email address, if you sign up for updates or offers.

Information collected automatically

  • Device and browsing data: IP address, browser type, device, pages viewed, time on site and how you arrived at our store.
  • Cookies and similar technologies: used to run the store, remember your cart, understand how the site is used and measure our advertising (see section 5).

2. How We Use Your Information

We use your information to:

  • Process, ship and track your orders.
  • Handle returns, refunds and warranty claims.
  • Answer your questions and provide customer support.
  • Send order updates and, if you agreed, marketing emails.
  • Improve our website, products and customer experience.
  • Show relevant ads and measure how well they perform.
  • Prevent fraud and keep our store secure.
  • Comply with legal obligations, such as tax and accounting rules.

Legal bases (EU/UK customers): we process your data to perform our contract with you (your order), based on your consent (marketing and non-essential cookies), for our legitimate interests (improving our store and preventing fraud), and to meet legal obligations.

3. Who We Share Your Information With

We only share your information with the service providers we need to run our business:

  • Shopify: our e-commerce platform, which hosts our store and processes orders.
  • Payment processors: to process your payment securely.
  • Shipping carriers and fulfillment partners: to deliver your order and handle returns.
  • Email and customer support tools: to send order updates and answer your messages.
  • Review platforms: to collect and display product reviews.
  • Advertising and analytics partners: such as Meta (Facebook and Instagram) and Google, to measure and improve our ads.

We may also share information if required by law, to protect our rights, or as part of a business sale or restructuring.

We do not sell your personal information for money. However, sharing data with advertising partners for targeted ads may be considered "selling" or "sharing" under some US state laws. You can opt out at any time (see section 7).

4. International Transfers

Our service providers may process your information in countries other than your own, including the United States. When we transfer data from the EU or UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

5. Cookies & Tracking

We use:

  • Essential cookies: required for the store to work (cart, checkout, security).
  • Analytics cookies: to understand how visitors use our site.
  • Marketing cookies and pixels: such as the Meta Pixel, to show you relevant ads and measure their results.

Where required by law, we ask for your consent before using non-essential cookies. You can change your cookie preferences at any time through our cookie banner or your browser settings.

6. How Long We Keep Your Information

We keep your information only as long as needed for the purposes described above:

  • Order and payment records: as long as required by tax and accounting laws.
  • Customer support messages: for as long as needed to resolve your request and handle any warranty claims.
  • Marketing data: until you unsubscribe or ask us to delete it.

7. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Delete your information.
  • Receive a copy of your data in a portable format.
  • Object to or restrict certain processing.
  • Withdraw your consent at any time, for example by unsubscribing from emails.
  • Opt out of the "sale" or "sharing" of your information for targeted advertising.

California residents: under the CCPA/CPRA, you have the rights listed above, including the right to know what we collect and to opt out of sharing for cross-context behavioral advertising. We will not discriminate against you for exercising your rights. 

EU/UK residents: you also have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, email support@nuzzlure.com. We may need to verify your identity before processing your request, and we'll respond within the time required by law.

8. Marketing Emails

If you subscribe, we'll send you news and offers about Nuzzlure. You can unsubscribe at any time using the link at the bottom of any email, or by contacting us.

9. Data Security

We use reasonable technical and organizational measures to protect your information, and payments are processed through secure, encrypted providers. No method of transmission over the internet is 100% secure, but we work to protect your data.

10. Children's Privacy

Our store is not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we'll delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

12. Contact Us

Email: support@nuzzlure.com